Frequently Asked Questions

These are some of the most common questions that our support team receives in regard to the MatBoss iPad app and users’ online accounts. If you don’t find the answers to your questions here, check out our MatBoss University video library or submit a support ticket.

Login, Password & Account Settings

If you have forgotten your Username, you could try to search your emails with the following words: “Welcome to Team MatBoss.”  It was in the Welcome letter that listed your Username. If unable to find in your emails, click here to submit a support ticket

If you remember your Username, but have forgotten your password, within the Login Screen is a  location to click on: “Forgot Password.”  The Coach listed as the primary contact will be sent an email to direct you to Reset your Password.  If you are not receiving an email at expected email address, click here to submit a Support Ticket

We have created the MatBoss app with 2 Account Levels: 1) All Coaches and 2) Wrestlers.  All Coaches will use the Same Login information and Editing capabilities.  Multiple coaches can be logged in to the Account at the same time.

Last year’s wrestlers will simply login with their same Username and Password from Last year.

If they have forgotten their Password–> On the Login Screen –> Enter their Username and Click on “Forgot Password”.  If they have forgotten their Username –> Coaches can go to Online Acct on computer, Click on Roster –> To the Right of the Wrestler, Click on Edit.  Their Username appears near lower Left (see insert).  An Alternate password also shows in Lower Right.

The wrestler will go to the Login page and click on “Create a Wrestler Account”  (near the bottom).

Enter First and Last name as they are appear in the Team Roster.  Enter Email address, create a Username and Password.  Enter the Team Code that Coaches will give to you. (Coaches, your Team Code was listed on the Welcome letter and also, located in Account Settings under Account info).  We also have a MB Tutorial illustrating the process: 8.0 – Wrestler Login

Wrestlers can access their account on any computer, smartphone or Chromebook using either Google Chrome or FireFox as the browser.  And using the MatBoss Viewer App on iPhones and iPads (available free in the App store).  

If they have forgotten their Username, Coaches can go to Online Acct on computer.  Click on Roster.  To the Right of the Wrestler, Click on Edit.  Their Username appears near lower left.

An Alternate password also shows in Lower Right that can be used. 

Last year’s wrestlers will login with their same Username and Password from last year.

If they have forgotten their password, on the Login Screen, enter their Username and Click on “Forgot Password”.  They will be sent an email to Reset their Password.

Go to your Online Account Settings, click on the Login Info tab.  Enter your new Password in the Change Password location. (Must be 8-24 characters and at least one must be a number)

Click on Save Account Settings button in the lower left.

Online Account Setup

In your Online Account, Go to Roster, for the wrestler, Click on Edit/Delete.  Under Select Level, Click on the pull down and select Former.  This allows for all stats and video to stay stored in your team’s account.  The only time a wrestler should be deleted from your roster, is if he/she is no longer a member of your team, and has never wrestled a match.

There is no limit to the number of wrestlers.

The short answer is yes. However, you will need to dedicate one of your scorebooks to the middle school so that their matches don’t get mixed in with your high school ones. Also, they will have to be added to your roster, which could result a very long list when you’re trying to select a name. To alleviate these issues, we do offer a separate middle school account for $249 to those who already have a high school account.

No, there is no limit to the amount of video.  As long as your program stays with MatBoss, the Stats and Video will be always be accessible.  

This is most likely a result of a space entered at the end of either their first, and/or their last name when entered in TrackWrestling.  The spaces then carry over to their MatBoss Roster.

  1. Go to your MatBoss Online Account, Go to Roster, Click on EDIT/DELETE of the wrestlers in question.  Clean up any spaces after the first and last names.  Hit Save.
  2. Go to your TW Roster and delete any spaces at the end of their first and last name.

Be sure to have updated the MatBoss App to 4.2, and follow these instructions:

Version 4.2 Now Available.  You may have already received notification from Apple, but an update is now ready for download from the App Store. This update added freestyle score pads and took care of a few bug fixes. After downloading the new version from the App Store, when the download completes you will be presented with a button that says ‘OPEN’ in the App Store window. Make sure you hit that ‘OPEN’ button or the update does NOT get installed.

To update the expiration date on your iPad: Go to Settings on bottom of screen.  Lightly touch and Slide your Team name to the Left.  Click on Update.

If you Connected your iPad(s) to your account before you changed the names in Scorebook Preferences in your Online Account, they will read A-Squad, B-Squad, C-Squad, Practice, Scouting.

If you want your Scorebooks on your iPad(s) to match what you have designated in your Online Account:

On your iPad, in Settings, under Scorebook Information, Click on the Scorebook name you would like to change and type in the same name as you have listed in Scorebook Preferences.

Yes, follow the Video Tutorial: Importing Roster »

Be sure the names are spelled the same as in TW.  When you import your wrestlers from TW, you will match up those wrestlers.

The best option is to have a separate account for your middle school level.  We offer the second subscription for $249 to those who have high school MatBoss accounts. This would be a completely separate account with its own roster, schedules, statistics, bulletin board, etc. Contact Sales@MatBossApp.com to purchase a $249 add-on subscription for your middle school or junior high program.

If you have both your high school and middle school teams using the same MatBoss account, the system will see your roster as the same for both. In other words, when you go to create matches, everyone will show up in the dropdown menus.

System Requirements

Access on your computer (Mac, Windows PC or Chromebook), using Google Chrome as the browser.

Apple iPad with a minimum of 3 GB of available storage, running iOS 9.3.2 or higher, and MatBoss app, version 4.1

You may use an unlimited number of iPads with your account.  They must meet the minimum requirements as listed above and be connected to your account.

Most iPad models work well with MatBoss. We are finding, however, that the older models have become obsolete. So we recommend the iPad Mini 2, Mini 3, Mini 4, Air, Air 2, the iPad 3rd Generation, iPad 4th Generation or iPad Pro (although it is a nice device, we do not recommend the larger iPad Pro because it is too large for most tripods).

TrackWrestling

With dual meet tournaments, individual duals will not show up in the import from TrackWrestling because MatBoss treats every individual dual meet as a separate event. Since the dual meets in those tournaments have not been created yet, the event is basically empty and there isn’t anything to import at this time.

Since you probably don’t know who you’ll be wrestling until that day, here is our suggestion for dealing with that:

  1. Inside your MatBoss schedule, create a new event (i.e. Campbellsville Duals) and for the type,  use Tournament.
  2. Record all of your matches that day inside that event.
  3. Upload all the matches you recorded.
  4. After the tournament has completed, those individual duals will have been created in TrackWrestling by the tournament manager, so they will then show up and can be imported the same way through your TrackWrestling page inside your MatBoss account.
  5. Go into the event you used to record all the matches and move each match into the appropriate dual meet you imported after the fact in step 4.
  6. After all the matches have been moved into the correct place, you can delete the event you created in step 1.

You will not need to export your stats to TrackWrestling for those events run by Track.  

Not at this time. We will look to this possibility in a future upgrade.

Bitnami